JetBlue: how to ask for a refund

There is no US law that pays cash compensation just because a flight was late. What you can claim is a refund, bag fees, bumping compensation, baggage damages and what JetBlue has promised.

JetBlue's promises for delays it caused

Source: DOT: Airline Cancellation and Delay Dashboard, checked 16 October 2026. These are airline promises, not federal law, and only apply when the cause was within the airline's control.

Step by step

1. 1. Check what you're owed (free)

   Use the free check on our home page. Refunds are due for cancellations and changes of 3+ hours (domestic) or 6+ hours (international) if you didn't fly or accept another option.

2. 2. Don't accept a voucher if you want cash

   If JetBlue offers a credit and you want your money back, say no in writing. Accepting the credit usually ends your right to a refund.

3. 3. Ask JetBlue in writing

   Use JetBlue's refund or customer relations form and attach your demand letter, booking and receipts. Keep a copy. JetBlue's Customer Bill of Rights also sets out its own delay credits.

4. 4. Wait for the deadline

   Refunds that are due must be paid within 7 business days (credit card) or 20 days (other payment). Airlines must acknowledge complaints within 30 days and reply within 60.

5. 5. If they say no: file with the DOT (free)

   File at the DOT's Air Travel Service Complaint form. The DOT forwards it to the airline, which must respond.

6. 6. Then: chargeback or small claims

   If you paid by credit card, dispute the charge with your issuer (generally within 60 days of the statement). Small claims court is the last step.

Sources: 14 CFR Part 260 · 14 CFR 250.5 · DOT baggage · DOT complaints

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